Cancellation and returns
Doc Sneakers offers 7 days (NO QUESTIONS ASKED) returns and exchange policy gives you an option to return or exchange items purchased on www.docmartinindia.com for three reasons within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. Because no refunds will be generated if we receive the products not in original condition. If the product does not has any manufacturing defects or damages then the product will be eligible for exchanges only.
We will reverse pick up the shipment. Once we receive your return, we will review the product and will credit the amount you paid for the products as refund to your requested bank account( If the product is found in its original condition). Please generate your return/exchange request by dropping a mail on firstname.lastname@example.org.
You can exchange an item purchased doc martin for a new size or article if there was an error from our end while processing the order only. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, the single shipping fee Rs.200 is borne by you.
If you return an order delivered to you for a non acceptable service claim then, original shipping charges will not be refunded plus an additional charges of Rs.200 will be deducted from your refund amount.
Reasons for return/exchange may vary from:
- Manufacturing Defected product
- Wrong Size/color Delivered
- Sizing issue is subjected for exchange only and the single shipping fee is borne by you.